Verzendbeleid

Thank you for choosing HIKAYAT for your tea selection. We strive to provide you with the finest quality teas, and our shipping policy ensures a smooth and satisfying experience for every customer.

Shipping Destinations
We currently ship to addresses within the Netherlands and offer international shipping to select countries. Please refer to our checkout page to confirm if we can deliver to your location.

Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary.

Shipping Methods
We offer several shipping options to accommodate your needs:
Standard Shipping: Estimated delivery time within the Netherlands is 1–2 business days. International delivery times vary based on the destination and can range from 3–7 business days.
Express Shipping: For those who need their tea quickly, we offer express shipping options. Delivery times are typically 1 business day within the Netherlands and 2–5 business days for international orders.

Shipping Costs
Shipping costs are calculated based on the weight of your order and the destination. You can view the total shipping costs at checkout before completing your purchase. We occasionally offer free shipping promotions, so be sure to check our website for any ongoing offers.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order’s journey to your doorstep.

Customs and Duties
For international orders, please note that customs duties and taxes may apply, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the total at checkout.

Missing or Damaged Items
In the rare event that your order arrives with missing or damaged items, please contact our customer service team within 7 days of receiving your order. We will promptly resolve the issue and ensure your satisfaction.

Returns and Refunds
For information on returns and refunds, please refer to our dedicated Returns Policy page.

If you have any further questions or concerns regarding our shipping policy, please contact our customer service team at info@hikayat.com.

Thank you for choosing HIKAYAT. We appreciate your trust and look forward to delivering the finest tea experience.